Refund & Cancellation Policy

Last updated: 27 July 2026

Subscription plans

• Monthly plan: Cancel any time from Settings → Billing. Access continues until the end of the current billing cycle. Charges for the current cycle are non-refundable once processed.
• Annual plan: If you cancel within 14 days of the initial charge, you may request a pro-rated refund for the unused portion of the year, less any WhatsApp Credits already consumed. After 14 days, annual subscription charges are non-refundable, but you retain access until the end of the paid period.

WhatsApp Credits

WhatsApp Credits are prepaid and, once recharged, are non-refundable. Unused credits remain available while your account is active and do not expire.

Migration fee

The one-time data migration & setup fee is fully refundable if requested before migration work has started. Once our team begins the migration, the fee becomes non-refundable.

How to request a refund

Email our support emailwith your account email and the invoice number. Eligible refunds are processed to the original payment method within 5–7 business days of approval.

Chargebacks

If you dispute a charge with your bank, we may suspend the account pending resolution. Please contact support first — we resolve most billing questions within a day.

Contact

Refund or cancellation questions: our support email.